Catch up on tech updates on campus
While students were away for the summer, ITS improved security, expanded Wi-Fi and more.
Because fewer students are on campus, summer was an ideal time for Information Technology Services to undertake major work to improve campus systems and infrastructure:
Launched a new Help Portal
滨罢厂鈥�痑迟鈥� to connect users with tech help, answers and services. New features include an 鈥渆asy button鈥� to submit a help ticket, an option to request support via email, web-searchable help articles and a fresh look. The new portal was part of a鈥�, TeamDynamix, from the previous provider, ServiceNow.
Lengthened Duo 鈥榬emember me鈥� period
The Information Security Office鈥�痜or Duo 2-Step Verification from 12 hours to seven days. This extension means that most users will verify their identities less often when they log into systems that require Duo at UNC-Chapel Hill. This provides a more convenient 鈥� yet still secure 鈥� experience.
Celebrated milestones
In July, the Digital Accessibility Office celebrated five years of making UNC-Chapel Hill a more digitally inclusive campus. Since its creation in 2019, the office has made significant strides in policy, education and culture around digital accessibility at 一品探花论坛. Here鈥檚 a look back at the and you can dive deeper with these鈥�.
On Aug. 1, the鈥� as the name for consolidated logins at UNC. Fun fact 鈥� for many years, the Onyen services page greeted users with the 鈥淐ool Onyen鈥� mascot.
Said goodbye to Sakai
On May 15, Sakai entered restricted access, and all Sakai sites were unpublished. Now, Sakai site access is limited to site owners, except for temporary access granted to students with incomplete grades. Sakai will remain in this restricted access state, allowing site owners to review and retrieve content until the system is decommissioned in 2026. This completes the transition to Canvas and streamlines the learning experience for instructors and students.
Increased security
This summer, the Information Security Office鈥�. The migration, which took four years, moved about 200 unprotected virtual local area networks to campus enterprise firewalls. Moving unprotected VLANs to campus enterprise firewalls helps prevent attacks and limits the scope of attacks across the University.
As of July 22,鈥�. This requirement includes the standalone Adobe Acrobat Pro app, Adobe Creative Cloud apps and online services. Adobe apps at 一品探花论坛鈥痯ower creativity, learning and essential business processes. Students and instructional staff have free access to Adobe Creative Cloud and noninstructional staff pay a greatly reduced rate.
Expanded guest Wi-Fi
罢丑别鈥�. Previously, UNC-Guest was available in select locations, usually deployed at the request of a department. To prepare for the expansion of UNC-Guest, teams in ITS configured鈥�. These changes, which strengthen the security of University resources, include limiting access to some University websites from the guest networks.
Introduced a new way to connect with tech
Want to keep up with all the latest tech news from ITS? You can now鈥�, ITS News Tech Connect. You can also鈥�痶o stay up to date with news from ITS, free tech tools and perks, announcements, events and opportunities for all Tar Heels. If text is more your speed, ITS is also on鈥�痑苍诲鈥�.
